Mount Guest House | 9 Coundon Road | Coventry | CV1 4AR | Tele : +44 (0)24 76 225 998 | E-mail Us

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Terms and Conditions

Booking procedure

A credit card will be required at point of booking to reserve the room and the card may be tested or be used to secure a deposit. The card details may be used in the case of a late cancellation or damage to the property at the Guest House.

Alternatively a cheque or other suitable form of payment can be used prior to guests' stay for the cost of the first day's stay by arrangement.

Cancellation policy

Cancellation to be made 48 hours prior to the booking before mid-day.
This also applies to guests wishing to shorten their stay.
If not enough cancellation is given then at least 2 days will be charged for.
This can be extended for up to 4 days if the room/s cannot be re-let.

Liability

Guests' liability for their account is not waived and guests agree to be held personally liable in the event any indicated person, group, company or association fails to pay all or part of any charges incurred.

We reserve the right to charge guests the cost of rectifying damage, whether caused by the deliberate, negligent or reckless act of the Guest House's property or structure. Should this damage come to light after the guest has departed, we reserve the right to make the charge on the guest's credit/debit card.

Lost/damaged property

Should any guest lose any belongings during the stay or incur damage to their property, the provisions of the Hotel Proprietories Act 1956 will apply, a copy of which is attached to notice board in Hallway of our Guest House. If we find any lost property we will make every reasonable effort to locate the owner and return it, but if we cannot locate the owner and an item is not reclaimed within 1 month of the guest's departure it will be disposed of by us. If keys are lost they will be charged for.

Payment Terms

We do not accept American Express or Diners Club. A charge of 3% is made for credit card payments to cover bank charges and no charge for a debit card payment.

Check in/Out Times

Arrival time is to be agreed at point of booking. No later than 8.00pm arrival unless by prior agreement. If arrival time is exceeded by 2 hours without notification of such it will be assumed you are a no show and the booking price will be taken from your card.

Check-out is by 10.30 am. Any extension to the check out time, either pre-arranged or as a late departure, may incur a charge upon departure.

Luggage

There is no provision for keeping luggage after departure of guest. However if as a gesture of goodwill and without liability we offer to keep your luggage until your return it can only be kept in a common room shared by others and we cannot take any responsibility for its loss or damage.

Smoking

We are a completely smoke free establishment. If a guest has been smoking and caused damage or rendered the room unusable due to smoke smell then we reserve the right to charge the guest on his debit/credit card to make good the room and for any loss of revenue.